Privacy policy
Last updated 21 October 2026
Our True Chapter (“we”, “us”) is a matrimony service for adults aged 21 and over in Singapore, operated by One-Digital IT Solutions Pte Ltd (UEN 201927452K). This policy explains what personal data we collect, why, who can see it, how long we keep it and how you can control it. We follow Singapore’s Personal Data Protection Act 2012 (PDPA).
1. What we collect
Account details. Your mobile number, which you use to sign in with a one-time code.
Your profile. What you choose to share: name, date of birth, gender, who you would like to meet, marital status, children, introduction, cultural background, nationality, languages, religion, education, occupation, height, interests, values, marriage timeline and family expectations, plus your match preferences.
Photos. Profile photos you upload. You decide whether each is visible or blurred.
Verification. To confirm you are a real person aged 21 or over, we ask for one identity document and a fresh selfie. A trained reviewer checks these privately. They are never shown to other members.
Activity. Who you said yes or no to, your matches, the messages you send, and any reports or blocks you make.
Notification choices. Whether you want updates by WhatsApp.
Payments. If you buy Premium in the future, our payment provider handles your card details. We receive only the payment result, not your card number.
Technical data. Basic device and log information needed to keep the service secure and working.
2. Why we use it
- To create and run your account and sign you in.
- To introduce you to members who fit what you and they are looking for.
- To verify identity, age and photos, and to keep the community safe.
- To review reports, enforce our terms and prevent misuse.
- To send the notifications you have chosen.
- To meet legal obligations.
We do not sell your personal data. We do not show advertising, and we do not use your data for advertising.
3. Who can see what
Other members see only the profile details and photos you have chosen to show. Your mobile number, exact location, identity document and selfie are never shown to members. Members can message you only after you have both said yes.
Our team sees what they need for their role, for example a reviewer checking verification. Staff access is limited by role and recorded.
Service providers that run parts of the service for us, under contract and only for that purpose:
| Provider | What they do |
|---|---|
| Supabase | Secure database, login and file storage |
| Vercel | Hosts the website |
| Messaging provider | Sends sign-in codes and the WhatsApp updates you choose |
| Expo | Builds and delivers the mobile app |
| HitPay | Takes payments, once Premium is sold |
| Apple and Google | Distribute the app through their stores |
Some providers may store data outside Singapore. Where they do, we require protection comparable to the PDPA.
Authorities only where the law requires it, or where needed to protect someone’s safety.
4. How long we keep it
- Identity document and selfie: deleted 30 days after the verification decision.
- Your profile, photos and messages: kept while your account is open.
- When you delete your account: your profile, photos and identity files are erased straight away, and messages you sent are replaced with a removal note. We keep only what the service must hold: your consent history, payment and membership records, safety reports, staff review decisions and our audit log. None of these keep your profile, photos or ID documents.
- Safety exceptions: if a safety report involves your account, messages in that conversation are kept so the report can be reviewed. Your number also stays blocked from signing up again.
5. Your choices and rights
- Edit your profile, hide details, blur photos or pause your profile at any time.
- Change your notification choices at any time.
- Block or report any member. These tools are free for everyone.
- Delete your account yourself in the app or on the website. The steps are on our delete your account page.
- Ask us for a copy of your personal data, or ask us to correct it, by writing to us at the address below. We will reply within 30 days.
- Withdraw consent. Some withdrawals mean we can no longer provide the service, and we will tell you if so.
6. Security
We use encryption in transit, role-based staff access, audit logging and private storage for verification files. No online service is completely secure, so please keep your phone and sign-in codes private.
7. Age
The service is only for adults aged 21 and over. We remove accounts we find belong to anyone younger.
8. Changes
If we make important changes, we will tell you in the app or by WhatsApp before they take effect.
9. Contact
Data Protection Officer: Jithin Tom, Director, One-Digital IT Solutions Pte Ltd
Email: sales@onedigitalitsolutions.com
Address: 22 Sin Ming Lane, #06-76 Midview City, Singapore 573969